Water Damage

It can be devastating, or at the very least, inconvenient, when your home or commercial property has water damage from fire, flooding, or leaks from frozen or broken pipes. Your local Water Damage Pros member business has the expertise and equipment to properly restore your property. Our experience and systematic approach to water removal and water cleanup allows us to properly dry and restore your property.

Water Damage Restoration Process

Step 1 – Initial Contact

An Association of Water Damage Pros team member will guide you through the crisis to minimize your damage and improve the safety of your home or business. The team will ask several questions to help us better understand the equipment and resources needed.

Step 2 – Inspection and Water Damage Assessment

Determining the scope of the water damage is made through inspection and testing. We will describe the current situation to you and explain the restorative process to you.

Step 3 – Water Removal / Water Extraction

It is important to safely remove and disposal of the water from the premises,as impacted water can potentially include toxins. Powerful pumps and vacuum units will quickly remove the water from your property, helping to prevent secondary water damage and mold growth.

Step 4 – Drying and Dehumidification

Air movers and dehumidifiers will remove the remaining water from hard to reach locations. Our team will take room readings of temperature and relative humidity to gauge progress.

Step 5 – Cleaning and Sanitizing

All of the restorable items and structures damaged by the water are cleaned and sanitized to remove and deodorize your property.

Step 6 – Restoration

Based on the agreed upon restoration plan, we will refurbish your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall, saving, sanitizing, and re-stretching your carpet, and installing new carpet; or may include more major repairs, such as the rebuilding of areas or rooms in a home or business.

Repair and Restoration

When a home or business is impacted by water damage, the immediate water removal is vital for the repair and restoration of furniture, carpets, floors and other damaged goods and surfaces. An experienced certified water damage restoration team is important to handling the crisis properly to minimize the damages. Your local Water Damage Pros member understands that speed and a quick response is imperative to the restoration of your home or business. Our 24 hour hotline and our response team is here for you when you need us most.

Property management professionals, homeowners themselves and building maintenance personnel often attempt to remove the water and repair the damage; however, only reliable certified water damage repair professionals are experts in using the right procedures, the latest techniques and high-tech equipment to save you from permanent property damage. Immediate contact with our team can help reduce restoration costs and increase the possibility to repair the damaged items.

Our teams are experts in water damage repair and restoration. Water Damage Pro, use high-tech water sensing equipment, which enables us to make accurate inspections and assess the safety risks.

We have a proven track record of success.. We are proud of saving each of our clients thousands of dollars in property damage, and even more proud of minimizing the health risks for our customers. Our choice of water removal methods and repair procedures depends on the category and class of the water damage. Detection of concealed moisture is crucial for successful water damage remediation and prevention of mold. We provide prompt water removal from impacted areas and provide proper ventilation and dehumidification of the impacted area. High-tech professional equipment makes it possible to detect where the moisture is hidden, thus preventing secondary water damage. When the water removal and damage restoration is completed our team of Water Damage Professionals will monitor the damaged area for any signs of moisture to guarantee that dehumidification is completed.


Water damage in home and businesses can be caused by a great number of factors:

  • Broken and leaking plumbing
  • Spring and Summer storms
  • Building foundation with cracks and leaks
  • Broken, frozen, and/or leaking water pipes
  • Clogged and overflowing toilets
  • Sump Pump failure
  • Leaking or overflowing dishwasher
  • Refrigerator water line leaking
  • Leaking or overflowing washing machine
  • Sewer main backup from collapsed pipes or tree roots
  • Roof leaking caused by quick snow melting, heavy rains, or damp walls


Water damage can result in significant damages, such as:

  • Flaking and peeling of paint or plaster on interior and exterior of walls
  • Bowing of walls
  • Damaged foundation of building
  • Risk of electrocution when the water comes into contact with electrical devices
  • Damage to electrical connections and appliances

Appearance and growth of mold can also occur post-water damage, which not only permanently damages the walls and furniture, but possibly can cause severe health problems such as asthma, bronchitis and allergies. The best strategy when fighting mold is a quick response from a professional. Speed and quality of the remediation of your house will minimize the risk of health issues and property damage.

Water Damage Category and Class

Assessment of the severity of damages caused by water damage is critical to determine the most important steps of water removal and damage restoration procedures. Three main categories are assigned to water damage:

  • Category 1 refers to “Sanitary” or “Clear “water. Category 1 water poses no threat to human health. It is drinkable and it is safe even to inhale.
  • Category 2 refers to water contaminated by microorganisms. It is also known as “Gray” water. When swallowed, this type of water may cause health issues due to the source which often is damaged toilets or sump pumps.
  • Category 3 refers to unsanitary water, contaminated by bacteria and other microorganisms, heavy metals and other toxic substances. This type of water is also called “Black” water and it may cause sickness. Category 3 water damage is usually caused by contaminated standing water, broken pipes, or sewer backups.

There are four classes of water damage. They are determined by the rate of evaporation and the assessment of damage repair options.

  • The lowest form of water damage is Class 1, which is the easiest to be repaired and remediated. Class 1 has the slowest rate of evaporation, the materials absorb a smaller amount of moisture.
  • Class 2 refers to a flood which covers up to two feet or 24 inches up walls. The quick rate of evaporation may damage carpet and cushions. Class 2 water damage is more challenging to repair.
  • Class 3 refers to water damage which affects the entire area. It is characterized by the most rapid rate of evaporation. When water damage falls in Class 3, it is generally caused by overhead sources and soaks the walls as well as the furniture.
  • Class 4 refers to water damage that affects materials that are very non-porous, such as concrete, hardwood floors, etc. Often referred as Specialty Drying Situations and requires special methods of repair and restoration.

No matter whether your problem seems horrible or minimal, our professional water damage repair service is able to assess the situation and properly determine the hazards and thus provide timely solutions to remedy the problem. Even when the water damage is minimal, it is a big risk to consider water removal and damage repair procedures as a DIY job. Generally, homeowners are not capable of estimating the extent of the damage or be educated on the procedures needed to ensure that the moisture problems won’t happen again.